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PayNearMe Research

U.S. Consumers Expect More Mobile Options for Bill Pay

Learn which mobile bill payment options consumers are most excited about in this research report.

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Read the full report

Get all the insights and stats in a single PDF by filling out the form to the right. By filling out the form,  you’ll also gain access to related research, including:

  • How Consumers Pay Bills: Expectations vs. Reality
  • Driving On-Time Payments: What Makes Customers Pay Late
  • What the Newest Generation of U.S. Consumers is Saying About Bill Pay

Want more analysis? Watch for the webinar that analyzes the results and shares best practices.

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Download the Research

The rise of digital wallets

An overwhelming majority of smartphones come pre-loaded with digital wallets—most notably Apple Pay, Google Pay and Samsung Pay. Consumers expect wallets to play a much larger role in the bill pay process, and smart billers are taking note of this trend.

  • Wallet spending is on the rise
    According to Juniper Research, global wallet spend will exceed $10 trillion in 2025 - up from $5.5 trillion in 2020.
  • The bill pay gap
    Even though 42% of those surveyed expressed interest in using wallets for bill pay, only 22% are currently doing so today.
  • About this research

    PayNearMe conducted an online survey in April 2021 to determine perceptions and preferences for how U.S. consumers want to pay their bills.

    What we aimed to learn:

    • How consumers want to pay their bills
    • The mobile payment types and channels consumers care about most
    • What consumers expect from mobile payment experiences
    • How businesses must adapt to meet these new expectations

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